Websites - 403 error when visiting a website
DPG actively monitors and blocks malicious traffic across all hosted websites. This includes automated bots scraping content for AI training, scripts probing for security vulnerabilities, and other suspicious activity. We're constantly refining our detection systems, but occasionally a genuine visitor can get caught up in the filters.
Why you might be blocked
Shared or previously flagged IP addresses
Our system blocks IP addresses based on their history. If you're using a VPN, a shared office network, or public Wi-Fi, someone else using that same IP address may have triggered a block before you. VPNs are a common cause of this, as thousands of users share a small pool of IP addresses, and it only takes one bad actor to get an address flagged.Too many requests in a short time
If you're refreshing pages rapidly, running automated tools, or have browser extensions that make lots of background requests, our rate limiting may flag your IP address as suspicious. Normal browsing won't trigger this, but anything that generates an unusually high number of requests in a short window can.Unusual browser or connection settings
Some privacy-focused browsers, extensions, or network configurations strip out identifying information like user agent strings. Our system treats requests without this information as potentially automated, which can result in a block.
What you can do
Log in to the DPG admin
If you have a DPG account, log in to the admin. Your current IP address will be added to the trusted list automatically. This can take a short while to propagate across our servers.Quick fix
Switch to a different internet connection (for example, mobile data or another Wi-Fi network). If you're using a VPN, try disconnecting it or switching to a different server.
The block is tied to your current IP address, so changing connection should restore access immediately.Contact us
If you're still seeing a 403 error screen, email us to report the issue. Include your IP address so we can identify what triggered the block and remove it if necessary.
Your IP address
Include this IP address when contacting support.